(+56) 32 211 4673 | (+56) 32 211 4723 | reservas@hbcastillomedieval.cl

Frequently Asked Questions
1. What is included in the price?

In the bedrooms:

  • Air conditioning
  • Private bathroom
  • Security box
  • Safety deposit box with code
  • Central heating
  • No smoking in the rooms
  • Free access to the internet
  • TV
  • 24 hour reception
  • Reading room
  • Continental breakfast
  • 24h security
  • Room service
  • Alarm clock service
  • Terrace
  • Internet/wi-fi zone
  • Reception
  • Garden area
2. Can I make a reservation without a credit card? If you do not have a credit card, you should contact us via email: reservas@hbcastillomedieval.cl, to consult the availability of the desired date for when you wish to visit our hotel. If there is availability, you will be required to make a bank transfer of 50% of the total value of your stay, and you must send the receipt of transfer to reservas@hbcastillomedieval.cl 3. How will I know if my reservation is confirmed? Once the reservation is made by credit card or bank transfer, a letter of confirmation with the details of your stay will be sent to you. 4. How do I cancel or modify my reservation? If you cancel or modify the reservation up to 3 days before the arrival date, the establishment will not charge any fees. (Changes are subject to availability). If you cancel or modify the reservation less than 3 days before the arrival date, or you do not show up for your reservation, the establishment will charge 100% of the first night 5. When is check in and check out? The check-in time is at 15:00 hours, although anticipated early arrivals will be granted according to availability. The check-out time is until 12:00 pm. 6. What is the breakfast schedule? The breakfast schedule is from 07:00 until 10:00 am. 7. Can you hold onto my luggage when I check out of the room? Yes, and there are no charges for this service. 8. Do you have a parking lot? The hotel does NOT have a parking lot, however, there is the possibility for public parking on the street surrounding the hotel. 9. Can I smoke in the bedroom? It is NOT permitted to smoke inside the bedrooms. There are areas outside in the open air where you can smoke. 10. Do you allow children to stay at the hotel? We do not allow children under 15 years old to stay at the hotel. 11. Can I cancel my reservation at any time with a 100% reimbursement? If you canceled or modified your reservation until 3 days before your date of arrival, we won't charge you. In case you don't cancel you reservation on time, the establishment will charge the whole stay.

Visítenos o Reserve llamando al:

(+56) 32 211 4673

(+56) 32 211 4723

Hotel Boutique Castillo Medieval

Somos el único Hotel Boutique desarrollado en un verdadero castillo, ambientado en la época medieval con 15 habitaciones finamente decoradas y con todas las comodidades del Siglo XXI.

Visítenos en San José Poniente #201, Viña del Mar. Ver Mapa Aquí

Hotel Boutique Castillo Medieval | 2015 | Todos los Derechos Reservados